Provo Full-time Role:Ticketing & Check-in Specialist

Role Based in Provo

Job Title: Ticketing & Check-in Specialist (Gig/Contract) Company: Delta Air Lines Location: Provo, UT Experience: Open to all levels.

Pay: $21-$28/Hour (approx. $51.8k/Year) Benefits: Benefits may be available based on employment type. Join our Provo team for this flexible role.

Core Focus

This role centers on your professional skills within the Aviation space in Provo.

• This Provo-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Delta Air Lines team in Provo, UT is growing.
• Benefit from working in Provo, a key hub for the Aviation industry.

Begin Every Journey with a Smile

The Delta Air Lines Experience

For many travelers, the journey begins the moment they step into the airport departures hall. At Delta Air Lines, we rely on our Ticketing & Check-In Specialists to set a positive, welcoming tone for the entire trip. If you possess an incredible aptitude for hospitality and a sharp eye for detail, this is a premier opportunity among customer service jobs. You will be the crucial first point of contact in a vibrant, bustling terminal, making this one of the most visible aviation jobs available.

Job Summary

As a Check-In Specialist, your primary objective is to facilitate a seamless, stress-free arrival process for our guests. Stationed at the main ticketing counters and kiosk zones, you will assist passengers with itinerary modifications, baggage processing, and international documentation verification. This on-site airport job requires a high level of technical proficiency to navigate airline reservation systems, paired with the emotional intelligence to assist anxious or rushed travelers with grace.

Core Responsibilities

• Reservation Management: Utilize Delta’s proprietary ticketing software to issue boarding passes, process upgrades, collect ancillary fees, and rebook flights.
• Baggage Intake: Accurately weigh, tag, and dispatch checked luggage onto the conveyor systems, ensuring compliance with domestic and international baggage allowances.
• International Compliance: Diligently verify passports, visas, and health documentation to ensure passengers meet all entry requirements for their destination countries, preventing costly regulatory fines.
• Special Assistance: Provide dedicated, empathetic support for unaccompanied minors, travelers requiring wheelchair assistance, and passengers traveling with pets or oversized sporting equipment.
• Kiosk Navigation: Actively roam the lobby floor to assist self-service customers, troubleshooting kiosk errors and expediting the check-in flow during peak departure banks.

Your Delta Rewards

A career in the airline industry offers benefits that go far beyond a paycheck:

• Standby Flight Privileges: Fly across our massive global network on your days off.
• Career Progression: Delta actively promotes from within, offering clear pathways from the ticket counter to corporate or operational leadership roles.
• Total Wellness: Industry-leading health insurance, mental health resources, and a dominant 401(k) retirement plan.

Requirements

• Must be at least 18 years old.
• Previous customer service or retail experience is highly valued.
• Must possess the physical capability to repeatedly lift and maneuver luggage weighing up to 50-70 pounds.
• Ability to thrive in a 100% on-site, public-facing environment.